Privacy Policy

1. Introduction

Ghana Eats ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo, dietary preferences, and food allergies
• Order Information: Delivery addresses, order history, and payment preferences
• Payment Information: Mobile money numbers, card details (processed securely through our payment partners)
• Communications: Messages you send to us, restaurants, or delivery partners
• User Content: Reviews, ratings, photos, and comments you submit

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Location Data: GPS location (with your permission) for delivery services and nearby restaurant recommendations
• Usage Data: Pages visited, features used, search queries, and interaction patterns
• Cookies and Tracking: Cookies, web beacons, and similar technologies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders
• Facilitate table reservations at restaurants
• Provide personalized restaurant and food recommendations
• Manage your Ghana Eats Rewards loyalty points
• Process subscription payments for Ghana Eats Plus
• Communicate with you about orders, promotions, and updates
• Improve our Service through analytics and user feedback
• Ensure the security and integrity of our platform
• Comply with legal obligations
• Power our AI chatbot to provide better food recommendations

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Restaurants and Vendors: Your name, delivery address, phone number, and order details to fulfill orders
• Delivery Partners: Contact and location information for delivery coordination
• Payment Processors: Payment information to process transactions securely
• Analytics Providers: Anonymized usage data for service improvement

4.2 Other Circumstances

• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and employee training
• Secure payment processing through certified providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services through your device settings
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at [email protected] or through your account settings.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support legitimate business purposes

Order history is retained for 3 years for accounting purposes. After account deletion, we may retain anonymized data for analytics.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for basic functionality (login, cart)
• Performance Cookies: Help us understand how users interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be processed and stored on servers located outside Ghana. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

13. Ghana Data Protection Act Compliance

We comply with the Ghana Data Protection Act, 2012 (Act 843) and work to ensure your rights under Ghanaian law are protected. You may lodge a complaint with the Data Protection Commission of Ghana if you believe your data rights have been violated.